> For the complete documentation index, see [llms.txt](https://docs.higiocloud.vn/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.higiocloud.vn/hi-gio-user-guide-vn/hi-gio-draas/kich-ban-failover/failover/faqs.md).

# FAQs

Các vấn đề thường gặp và giải pháp

1. <mark style="color:green;">**Không thấy các backup jobs trên On-Premises Site**</mark>

Sau khi tạo protection job hoặc reverse job trên HI GIO Cloud (bằng tài khoản provider), các job này không hiển thị trên On-Premises Site.

**Giải pháp:** Chuyển quyền sở hữu (owner) của các job này về tenant organization.

<figure><img src="https://content.gitbook.com/content/dOZ82gj0wvhbAUlxBHpj/blobs/nE7kV2ojkGe8gBE9eZ3T/image.png" alt=""><figcaption></figcaption></figure>

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<figure><img src="https://content.gitbook.com/content/dOZ82gj0wvhbAUlxBHpj/blobs/sGVDkG5MDhWdCe8dfpiV/image.png" alt=""><figcaption></figcaption></figure>

&#x20;

2. <mark style="color:green;">**Yêu cầu Virtual Machine Disk Consolidation**</mark>

Việc di chuyển VMs từ HI GIO Cloud về On-Premises có thể gây ra cảnh báo "Virtual Machine Disk Consolidation is needed."

<figure><img src="https://content.gitbook.com/content/dOZ82gj0wvhbAUlxBHpj/blobs/TpV6ecNE9Wt93cEhm2F2/image.png" alt=""><figcaption></figcaption></figure>

**Giải pháp:** Thực hiện **Consolidation** cho các VMs.

<figure><img src="https://content.gitbook.com/content/dOZ82gj0wvhbAUlxBHpj/blobs/srfZn3ujv3amqzQ6YVku/image.png" alt=""><figcaption></figcaption></figure>

3. <mark style="color:green;">**Lỗi trên Windows server - mất trust relationship sau khi migrate VM tới HI GIO cloud hoặc migrate VM trở lại site on-premises.**</mark>

<figure><img src="https://content.gitbook.com/content/dOZ82gj0wvhbAUlxBHpj/blobs/twfBsAezAvNDI0DF20ZV/image.png" alt=""><figcaption></figcaption></figure>

* **Giải pháp**: Làm theo hướng dẫn từ Microsoft <https://learn.microsoft.com/en-us/troubleshoot/azure/virtual-machines/windows/troubleshoot-broken-secure-channel>
* **Lưu ý:** Bạn có thể cấu hình thời gian tối đa cho mật khẩu máy tính bằng **Domain member: Maximum machine account password age** policy ở Computer Configuration-> Windows Settings-> Security Settings-> Local Policies-> Security Options. **Thời gian tuổi thọ mật khẩu** có thể đặt từ 0 đến 999 ngày (mặc định là 30 ngày).


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