> For the complete documentation index, see [llms.txt](https://docs.higiocloud.vn/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.higiocloud.vn/back-up-as-a-service/1.-hi-gio-baas/install-veeam-agent-for-windows.md).

# Install Veeam Agent for Windows

## <mark style="color:green;">**Overview**</mark> <a href="#id-1.-introduction" id="id-1.-introduction"></a>

<img src="/files/5V3Es8qPVJzazN3TQeYn" alt="" data-size="line">  This is a document on how to install Veeam Agent for Windows.<br>

## <mark style="color:green;">Procedure - Install Veeam Agent for Windows</mark> <a href="#id-2.-install-veeam-agent-for-windows" id="id-2.-install-veeam-agent-for-windows"></a>

{% stepper %}
{% step %}
**Step 1:** Download Veeam Service Provider Console **Management Agent**

* Login to the **Web UI** with the customer user
* Select **Managed Computers** > **Discovered Computers**
* Choose **Download Agent** > **Windows**

<figure><img src="/files/JfW6heotVzIQ35gDNH48" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
**Step 2:** Install **Windows Management Agent**

* Copy the agent installation file to the machine where you want to install the agent.
* Make sure that you have permission to execute the installation file.
* Install the **Management Agent**:

<figure><img src="/files/usENI2EzVuF5iZocaB9T" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/JmKVZTAx4NgvdsjAJmTo" alt=""><figcaption></figcaption></figure>

Wait for the connection to be connected:

<figure><img src="/files/9VBVvDIqXdR3CN29FPxb" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
**Attention:** if you cannot connect to Cloud Gateway, please check:

Cloud Gateway address:

* HCM: **backup-hcmc.higio.net**
* HN: **backup-hni.higio.net**

*Check connections to the internet.*

*Check connections to Cloud Gateway port 6180. #telnet {Cloud Gateway address*} *6180*

Return to the Veeam Server Provider Console that the Linux Machine will be displayed in “**Discovery Computer**” with the status “**active**.”
{% endhint %}
{% endstep %}

{% step %}

<figure><img src="/files/r78nTEJhJ9MzXSBszXhi" alt=""><figcaption></figcaption></figure>

**Step 3:** Install **Veeam Backup Agent Windows**

* Login to the **Web UI** > **Managed Computers** > **Discovered Computers**
* Choose the **Windows Server** > **Install Backup Agent**

<figure><img src="/files/oTCXg4DBgeXhYoZMo1uE" alt=""><figcaption></figcaption></figure>

* In the **Use guest OS credentials form** section, select an account that will be used to upload setup files to client computers and start installation.
* The account must have local privilege permissions on computers where you want to install Veeam backup agents.
  * Select the **Account specified in the discovery rule or the management agent settings** if you want to install the same account that you specified for the discovery of client computers, either in the master agent configuration or in the discovery rule settings.

Select **The following user account** if you want to specify an account different from the one you used for discovery. You can select an account from the list or click Create New to specify credentials for a new account.

<figure><img src="/files/lUWdR6vutAVfAQqDbPuK" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/NLCsuACO54c3f1Tzqn22" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
**Step 4:** Check the result via portal and OS:

<figure><img src="/files/7H4onrlaL3bMbWW6Wb8I" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/UGSplMekczINwwtTiB3O" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}


---

# Agent Instructions
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