# Setup Password Lifetime

## **Overview** <a href="#overview" id="overview"></a>

***Password Lifetime*** is the duration for which a password is valid. This duration will be extended whenever the password is reset.

* This function allows users (Provider/Tenant) to set the lifetime of password of tenant user and all members in a tenant will have the same password lifetime.
* The lifetime can be Unlimited and Limited:

o **Unlimited**: the password will not expire.

o **Limited**: The password will expire based on the value of the setting.

* Whenever the password is updated, the password lifetime will start over again.
* Emails will be sent to tenant users if their password is:

*<mark style="color:green;">It will expire in the next 30 days ⇒ to remind users to change their password.</mark>*

*<mark style="color:green;">It will expire in the next 7 days ⇒ to remind users to change their password.</mark>*

*<mark style="color:green;">It will expire in the next day ⇒ to remind users to change their password.</mark>*

*<mark style="color:green;">It expired last day ⇒ To inform users that they cannot log in to the system anymore, they need to contact the administrator to reset the password.</mark>*

Besides, there is an email to send to the administrator/owner of the tenant to inform the list of their members that have passwords to expire the next day.

{% hint style="warning" %}
If the password lifetime is updated, the administrator/owner of tenant must reset the password for all members to make sure the system running correctly.
{% endhint %}

## <mark style="color:green;">**Procedure**</mark>  <a href="#procedure-to-change-password-lifetime" id="procedure-to-change-password-lifetime"></a>

{% tabs %}
{% tab title="I. To change Password Lifetime" %}
**Step 1:** Login to the Tenant site by the role that has permission to change password lifetime.

**Step 2:** Access the Tenant setting page: *General* > *Setting* tab.

**Step 3:** Click on the **Edit** button.

**Step 4:** Choose **Limited** or **Unlimited** from the select box.

**Step 5:** If you choose **Limited**, the user must input the duration by days.

**Step 6:** Click the button to **Save**.

<figure><img src="/files/bNB5ve7gXUnWjBn8ygC2" alt=""><figcaption></figcaption></figure>
{% endtab %}

{% tab title="II. Notification emails" %}
**Step 1:** Email to remind users to change their password.

<figure><img src="/files/oEIdI5g9wBLKfHvEA9vm" alt=""><figcaption></figcaption></figure>

**Step 2:** Email to inform users that their password is not valid anymore \
\>> please contact the Administrator or HI GIO support to reset the password.

<figure><img src="/files/IAlN5MdffyUKeHcvqdxx" alt=""><figcaption></figcaption></figure>

**Step 3:** Email to inform administrators/owners of the list of members.

<figure><img src="/files/Jj4pYBRv5xwFHcgiC5wi" alt=""><figcaption></figcaption></figure>
{% endtab %}
{% endtabs %}


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