# FAQs

1. <mark style="color:green;">**You can find the protected jobs on the jobs on-premises site.**</mark>

After creating the protection job\reverse job on HI GIO cloud (by provider account), you cannot see these jobs on-premises site.

**Solution**: Change the owner of these jobs to a tenant organization

<figure><img src="/files/KMo6sHGn7H6swymGiwGl" alt=""><figcaption></figcaption></figure>

&#x20;

<figure><img src="/files/P25wG8m6tT9VTh0QJjlw" alt=""><figcaption></figcaption></figure>

&#x20;

2. <mark style="color:green;">**Virtual Machine disk consolidation is needed.**</mark>

Migrating back VMs from HI GIO cloud to on-premises made VMs warn - virtual machine disk consolidation is needed.

<figure><img src="/files/jzw6AmkQIvNbr4Pu7TKL" alt=""><figcaption></figcaption></figure>

**Solution**: consolidate for VMs

<figure><img src="/files/XzEF0feqcYqxJ3C7n6BZ" alt=""><figcaption></figcaption></figure>

3. <mark style="color:green;">**The issue with the Windows server - lost trust relationship after migrating VM to HI GIO cloud or migrating back to on-premises.**</mark>

<figure><img src="/files/OgQAPf3bdHhUgLVhOqov" alt=""><figcaption></figcaption></figure>

* **Solution**: Follow this guide to resolve it <https://learn.microsoft.com/en-us/troubleshoot/azure/virtual-machines/windows/troubleshoot-broken-secure-channel>
* **Tip.** You can configure the maximum computer password age using the **Domain member: Maximum machine account password age** policy under Computer Configuration-> Windows Settings-> Security Settings-> Local Policies-> Security Options. A computer password lifetime may last from 0 to 999 days (30 days by default);


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.higiocloud.vn/hi-gio-draas/failover-scenario/failover/faqs.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
